How long does it take to process and ship orders?
All orders are processed and shipped within 1 to 2 business days.
| How do I track my packages that have been shipped? |
| Once the package was shipped a tracking will be posted in your account. You will also receive an email notification. |
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Which shipping method do you offer?
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| FedEx Ground, FedEx Saver, FedEx 2nd Day Air and FedEx Next Day Air are the available shipping options. USPS is used to ship orders to PO Boxes only. |
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| What is the delivery time for orders? |
| The delivery time depends on the shipping method selected and your destination. Please refer to FedEx time in transit information for each shipping option. |
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What is your return policy?
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| We guarantee against manufacturers' defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. |
Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section
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Items may be returned only with prior authorization.
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| All shipping and handling fees are non-refundable with an exception where MB Game Room has made an error by shipping and incorrect item to the customer. In this case, Customer must contact MB Game Room to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. MB Game Room must be informed of the receipt of incorrect merchandise within a week of the delivery. |
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| Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only. |
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| Refused Delivery: Returns falling under this category will be treated as “Unwanted Returns”, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways. |
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| Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse. |
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| If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent to the Customer at our expense. |
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All reimbursements are done in the form of a company credit which can be used towards new orders. May request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card.
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